Data Deletion Instructions

How to submit a deletion request

1. Email info@gofunsafaris.com.
2. Use the subject line Data Deletion Request.
3. Provide the name, email address and telephone or WhatsApp number used with Gofan Safaris.
4. If applicable, include your booking, enquiry or payment reference so we can locate the correct records.
5. State whether you want specific information deleted or all eligible personal information associated with you.

Verification and processing

To prevent unauthorised deletion, we may ask for reasonable information to verify that you control the email address or phone number connected with the request. Do not send full payment-card credentials or unnecessary identity documents by email.

Once verified, we will delete or irreversibly anonymise eligible information from active systems within a reasonable period and confirm completion using the verified contact channel.

Information we may need to retain

Some information may be retained where reasonably necessary for financial and tax records, fraud prevention, dispute resolution, legal claims, regulatory requirements, booking history or other obligations permitted by law. Information stored in protected backups may remain until the relevant backup is securely overwritten or expires.

WhatsApp and Meta information

If you contacted our WhatsApp Business account, your request may cover the customer profile details and message records stored in Gofan Safaris systems. Deleting our copy does not automatically delete information independently retained by WhatsApp, Meta, your device or other participants. Their own deletion tools and privacy terms apply separately.

Questions

For more information about how we handle personal information, read our Privacy Policy or contact us: